COVID-19: Important information

With the concerns about COVID-19, we want to keep you up to date with the measure we are implementing. These will change so read theGovernment of Jersey advice pages for the latest guidance about how to stay safe and to protect others in our community. If you fall into the severely vulnerable category, you are strongly encouraged to follow the current Government of Jersey advice.

For the protection of both yourself, others taking part and our community – Be Honest! Follow the Government of Jersey advice.

Please ensure everyone you have booked is aware of our Covid-19 policy.

Our COVID-19 Measures

As an outdoor centre, we are in an excellent position to minimise the risk of infection as our activities allow plenty of space between everyone. The outdoors are recognised to be an ideal environment in which we can limit close contact and minimise the risk of infection.

We may contact you the evening before to confirm the booking. If we need to cancel because one of our staff develops symptoms, we’ll offer a refund or the opportunity for you to rebook.

Tell us before you arrive if you -or anyone in your party:

Have any of the following symptoms; new persistent cough, fever, shortness of breath (wheezing), sore throat, fatigue, abdominal pain, nausea, diarrhoea, nasal congestion.

If anyone in your party has:

Recently been in contact with a person who has tested positive for COVID-19?

Recently tested positive for COVID-19?

Returned to the Island from overseas in the last 14 days?

You can cancel and get a refund up to 24 hours before the activity. If, on the day of your activity, you realise you are unwell or, have been alerted you have been in contact with someone with Covid-19 symptoms we’ll issue a credit so you can rebook.

Follow the current physical distancing rules. If you are booking people who are not members of your household, please ensure everyone in your party is aware -and follow- the current physical distancing rules.

Kayaking

  • We limit the total number of participants to maintain small groups. There is also the option to book the entire activity as a private event for your household.

  • On arrival, your guide will inform you of our current Covid-19 safety procedures.

  • Currently, the outdoors is considered to be a low-risk environment. Any moments of closer proximity are unlikely to be for very long.

  • We have hand-sanitizer and hand-washing at the beginning and end of your activity. Staff also carry a small bottle of hand-sanitizer with them in case you need a top-up. Remember to regularly wash your hands, e.g. if you have returned from your car, been to a cafe to buy some water etc.

  • Gear and equipment are washed before each trip.

  • Personal Protective Equipment (PPE) such as Buoyancy Aids and Helmets are supplied and must be worn. We can supply wetsuits and paddle jackets. You are welcome to bring your own providing they are of a suitable standard. All of the equipment you wear is washed between use in a suitable cleaning solution.

  • We normally use single-seat kayaks. Double kayaks can only be paddled with someone from your household.

  • If you need assistance when putting on equipment, we’ll ask a member of your household to assist. If you need help from the guide, you’ll be asked to turn your head away from them to reduce airborne transmission.

  • During the trip, we will maintain a physical distance between kayaks. Rafting up is only advised for brief moments and preferably with others in your household.

  • In the unlikely event of a capsize, our safety briefing includes guidance about how to get back on board and how we will maintain physical distance.

  • Protective clothing (wetsuits, shoes, spray jackets, helmets, etc.) are washed afterwards.

  • Paddles and kayaks are regularly wiped down with cleaning solution.

  • Everyone is expected to use the same paddle, kayak and equipment for the whole tour.

  • Help all of us by maintaining physical distancing, following staff advice and staying safe.

Walks

  • We limit the total number of participants to maintain small groups. There is also the option to book the entire activity as a private event for your household.

  • On arrival, your guide will inform you of our current Covid-19 safety procedures.

  • The outdoors is considered to be a low-risk environment. Our seabed walks allow you to walk with lots of physical distance across the seabed.

  • We have hand-sanitizer and hand-washing at the beginning and end of your activity. Staff also carry a small bottle of hand-sanitizer with them in case you need a top-up. Remember to regularly wash your hands, e.g. if you have returned from your car, been to a cafe to buy some water etc.

  • If you need assistance when putting on equipment, we’ll ask a member of your household to assist. If you need help from the guide, you’ll be asked to turn your head away from them to reduce airborne transmission.

  • During the walk, we will maintain a physical distance.

  • Avoid gathering close together except with members of your household is not advised.

  • Gear and equipment e.g. Wellington boots, walking poles, windproof jackets are washed after use.

  • Help all of us by maintaining physical distancing, following staff advice and staying safe. If our staff become ill, there is a change in the advice issued by the Government of Jersey; we will endeavour to give you as much notice as possible so you can decide if you want to rebook, receive a credit voucher or get a full refund.

Any changes necessary will be implemented based on Jersey’s Safe Exit Framework.

You can call us on 07797853033.

Contact us

Updated 14 May 2020